Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Milngavie | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Milngavie collects, uses, and safeguards your information in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss Milngavie is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Milngavie and across the UK. We act as the Data Controller for all personal information collected through our services.

2. Data We Collect

We collect the following categories of personal data when you use our services:

Personal identifiers: Full name, date of birth, address, email address, and phone number.
Health and medical information: Weight, BMI, medical history, current medications, and any information provided during your consultation. This is classified as special category data under UK GDPR.
Payment information: Billing details processed securely through our payment provider. We do not store full card details.
Technical data: IP address, browser type, device information, and website usage data collected automatically when you visit our site.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and provide safe, appropriate clinical care.
To process and dispense your prescription once approved by our pharmacist, with delivery fulfilled within 1 working day of approval.
To communicate with you regarding your order, treatment, or any follow-up care.
To maintain accurate pharmacy records as required by our GPhC registration and legal obligations.
To process payments securely and prevent fraud.
To improve our website and services based on usage patterns.

Our legal bases for processing your data include the performance of a contract, compliance with legal obligations, and, for health data, the provision of healthcare services under UK GDPR Article 9(2)(h).

4. Cookies

Our website uses cookies to ensure it functions correctly and to improve your experience. Cookies we use include:

Essential cookies: Necessary for the website to operate. These cannot be disabled.
Analytics cookies: Used to understand how visitors interact with our site so we can improve performance. These are only set with your consent.
Preference cookies: Remember your settings and choices during your visit.

You can manage or withdraw your cookie consent at any time through your browser settings. Disabling certain cookies may affect your experience on our site.

5. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary:

Delivery partners: Your name and delivery address are shared with our courier to fulfil your order.
Payment processors: Secure third-party providers handle payment transactions on our behalf.
Regulatory bodies: We may be required to share information with the GPhC, NHS, or other regulatory authorities in compliance with our legal obligations.
Clinical staff: Prescribing clinicians involved in your care may access relevant health information.

All third-party partners are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain pharmacy and medical records for a minimum of eight years in line with NHS and GPhC guidance. Payment and transactional records are kept for six years as required by HMRC regulations. Data no longer required is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access the information we hold about you, request corrections, ask for erasure where appropriate, restrict or object to processing, and request data portability. Where we rely on your consent to process data, you may withdraw it at any time. Some rights may be limited where we have legal or regulatory obligations to retain records.

8. Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

If you are unhappy with how we have handled your data, you have the right to raise a concern with the relevant supervisory authority responsible for data protection in the UK.